Change Shipping Address

Name
*Shipping address changes are only possible before an order enters the fulfillment process. Orders with the “Processing” status are already in preparation and cannot be modified. Please note that order status updates may not occur in real time; therefore, an order that does not yet display the “Processing” status may nevertheless already be in fulfillment. We cannot guarantee that address change requests can be accommodated. Once the shipment has been handed over to the carrier, any address changes are subject to the carrier’s policies, availability, and any applicable fees. For more information you can check our T&C.
*If you do not know what is your order number, you can check it on “My Account” under “orders”. **If you do not want to change the shipping address for a specific order, enter “/”.
Please provide the new shipping address.
If you would like to change your shipping address yourself, you can do so by going to My Account → Addresses → Shipping Address.